Read the most frequently asked 10 top Hotel Management multiple choice questions and answers PDF for freshers and experienced. Hotel Management objective questions and answers pdf download free..
Hotel Management Multiple Choice Questions and Answers PDF Experienced Freshers
1. Suppose you have to plan a business meeting or a party for some clients. How will you go about the task?
This seems like a simple enough question, but it is more like a trick question. Many interviewees, either due to anxiety, or because of the overconfidence that comes from being asked such a simple question, mess this up by missing out an important step of the process. Think this out carefully, remember everything that you have been taught or have done and then answer this question slowly and methodically, convincing your interviewers that you can handle a situation under pressure well.
2. We get a lot of irate and angry customers. How do plan to deal with them?
Any hotel or tourism institute worth its salt spends a lot of time teaching its students about dealing with tough customers. Checking your textbooks for answers is a good idea, but please manages to do so before the interview takes place. If you know somebody in the industry, then it would be a good idea to speak to him or her and ask about how such situations are handled real time, in the real world. If you can base your answer on these inputs, then nothing to beat it. If you have time, then give an example or two about how you dealt with an angry or bad customer in the past with tact, politeness and firmness.
3. What are the various sectors in the hotel industry? Why are they important?
Knowing your text books well always helps, especially when you are faced with questions like these. Talk about the different sectors like house keeping, accounting, maintenance, public relations, security, sales, food and beverages, front office and accounting and give brief descriptions if asked. Say something about how each one is important for the proper functioning of a hotel.
4. Why did you join the hotel and tourism sector?
There are two things that you can touch upon as an answer to this question. The first relates to the statistics regarding the sector. Tell your interviewers that it is a dynamic sector that is growing at a rapid pace and you want to be in the middle of the boom, the excitement and the energy. However, before saying so, make sure that you have the required data to support your claims.
5. What is the growth rate of the industry? What is the size of the industry?
When did the boom start? Who says there is a boom? Basically, doing your homework well is advised in case you want to wax eloquent on the hotel and tourism industry.
The other aspect that you should always touch upon as an answer to this question is how you and your personality are well suited to this sector. Convince the interviewers that you are made for the industry and the industry is made for you. Talking about basic traits like people skills, patience, ability to work under pressure criteria, which are prerequisites to succeeding in the hospitality and tourism sector and how you excel at all these, should constitute a good answer
6. What is adding value?
Adding value can be defined as adding extra item, image, product or service, which adds value to the product. For example a good-looking receptionist adds to the quality of hotel, a garnish on food adds to the value of the food. It can be service tool, service staff, environment, image of the owner or chef, etc. Travel agency adds value to the quality of hotel or vice versa.
7. Explain Adventure tourism, Attraction, Amenities, Back of the house.
- Adventure tourism - to convert the adventure into pleasure for the purpose of tourism business.
- Attraction - Anything/object/activity, which attracts tourists and attach with it.
- Amenities - Extra facilities, service added with attraction, accessibility and accommodation to create tourism. It includes trust, friendship, hospitality, etc.
- Back of the house- Staffs who are not directly involved in providing service. Guests rarely interact with them.
8. What is continuously rendered service?
Continuously rendered services are those services, which are prepared and provided only to the customers who are physically present. This kind of service is not finished in instant time; it is a process, which is extended to a time limit. It is a kind of face-to-face interaction. For example reservation service, restaurant service, massage, etc
9. Define the terms: Excursionist, Front of the house, High-touch service
- Excursionist – This term is used for the temporary visitors, who do not even stay for twenty- four hours in a hotel.
- Front of the house – This term is used for the staffs who are directly involved in providing services to the guests in the hotel. For example receptionist, bellboys, gatekeeper, etc.
- High-touch service - These are those services which are already prepared but the customer receive it only when he wants. For e.g. room reservation, fast food, printed information, housekeeping service, etc.
10. Explain hospitality in terms of hotel industry
Hospitality actually means, “taking care of guests in the best possible way".
- Organizing, providing services and looking care after guests is included in it.
- It means friendly and generous treatment of guests.
Hospitality industry includes all companies involved in providing services for guests. They provide more mental satisfaction than tangible objects.
Hotel Management Multiple Choice Questions and Answers PDF Experienced Freshers
This seems like a simple enough question, but it is more like a trick question. Many interviewees, either due to anxiety, or because of the overconfidence that comes from being asked such a simple question, mess this up by missing out an important step of the process. Think this out carefully, remember everything that you have been taught or have done and then answer this question slowly and methodically, convincing your interviewers that you can handle a situation under pressure well.
2. We get a lot of irate and angry customers. How do plan to deal with them?
Any hotel or tourism institute worth its salt spends a lot of time teaching its students about dealing with tough customers. Checking your textbooks for answers is a good idea, but please manages to do so before the interview takes place. If you know somebody in the industry, then it would be a good idea to speak to him or her and ask about how such situations are handled real time, in the real world. If you can base your answer on these inputs, then nothing to beat it. If you have time, then give an example or two about how you dealt with an angry or bad customer in the past with tact, politeness and firmness.
3. What are the various sectors in the hotel industry? Why are they important?
Knowing your text books well always helps, especially when you are faced with questions like these. Talk about the different sectors like house keeping, accounting, maintenance, public relations, security, sales, food and beverages, front office and accounting and give brief descriptions if asked. Say something about how each one is important for the proper functioning of a hotel.
4. Why did you join the hotel and tourism sector?
There are two things that you can touch upon as an answer to this question. The first relates to the statistics regarding the sector. Tell your interviewers that it is a dynamic sector that is growing at a rapid pace and you want to be in the middle of the boom, the excitement and the energy. However, before saying so, make sure that you have the required data to support your claims.
5. What is the growth rate of the industry? What is the size of the industry?
When did the boom start? Who says there is a boom? Basically, doing your homework well is advised in case you want to wax eloquent on the hotel and tourism industry.
The other aspect that you should always touch upon as an answer to this question is how you and your personality are well suited to this sector. Convince the interviewers that you are made for the industry and the industry is made for you. Talking about basic traits like people skills, patience, ability to work under pressure criteria, which are prerequisites to succeeding in the hospitality and tourism sector and how you excel at all these, should constitute a good answer
6. What is adding value?
Adding value can be defined as adding extra item, image, product or service, which adds value to the product. For example a good-looking receptionist adds to the quality of hotel, a garnish on food adds to the value of the food. It can be service tool, service staff, environment, image of the owner or chef, etc. Travel agency adds value to the quality of hotel or vice versa.
7. Explain Adventure tourism, Attraction, Amenities, Back of the house.
- Adventure tourism - to convert the adventure into pleasure for the purpose of tourism business.
- Attraction - Anything/object/activity, which attracts tourists and attach with it.
- Amenities - Extra facilities, service added with attraction, accessibility and accommodation to create tourism. It includes trust, friendship, hospitality, etc.
- Back of the house- Staffs who are not directly involved in providing service. Guests rarely interact with them.
8. What is continuously rendered service?
Continuously rendered services are those services, which are prepared and provided only to the customers who are physically present. This kind of service is not finished in instant time; it is a process, which is extended to a time limit. It is a kind of face-to-face interaction. For example reservation service, restaurant service, massage, etc
9. Define the terms: Excursionist, Front of the house, High-touch service
- Excursionist – This term is used for the temporary visitors, who do not even stay for twenty- four hours in a hotel.
- Front of the house – This term is used for the staffs who are directly involved in providing services to the guests in the hotel. For example receptionist, bellboys, gatekeeper, etc.
- High-touch service - These are those services which are already prepared but the customer receive it only when he wants. For e.g. room reservation, fast food, printed information, housekeeping service, etc.
10. Explain hospitality in terms of hotel industry
Hospitality actually means, “taking care of guests in the best possible way".
- Organizing, providing services and looking care after guests is included in it.
- It means friendly and generous treatment of guests.
Hospitality industry includes all companies involved in providing services for guests. They provide more mental satisfaction than tangible objects.
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