Read the most frequently asked 16 top Quality Measures multiple choice questions and answers PDF for freshers and experienced. Quality Measures objective questions and answers pdf download free.
Quality Measures Multiple Choice Questions and Answers PDF Experienced Freshers
1. How to measures customer satisfaction for the Product?
(Quality ultimately is measured in terms of customer satisfaction.)
Surveyed before product delivery and after product delivery (and on-going on a periodic basis, using standard questionnaires)
Number of system enhancement requests per year
Number of maintenance fix requests per year
User friendliness: call volume to customer service hotline
User friendliness: training time per new user
Number of product recalls or fix releases (software vendors)
Number of production re-runs (in-house information systems groups)
2. How to measures responsiveness (turnaround time) to users for the Product? Turnaround time for defect fixes, by level of severity
Time for minor vs. major enhancements; actual vs. planned elapsed time
3. How to measures Defect ratios for the Product?
Defects found after product delivery per function point
Defects found after product delivery per LOC
Pre-delivery defects: annual post-delivery defects
Defects per function point of the system modifications
4. How to measures Complexity of delivered product?
McCabe's cyclomatic complexity counts across the system
Halstead’s measure
Card's design complexity measures
Predicted defects and maintenance costs, based on complexity measures
5. How to measures Cost of defects for the Product?
Business losses per defect that occurs during operation
Business interruption costs; costs of work-arounds
Lost sales and lost goodwill
Litigation costs resulting from defects
Annual maintenance cost (per function point)
Annual operating cost (per function point)
Measurable damage to your boss's career
6. How to measures Re-work for the Product?
Re-work effort (hours, as a percentage of the original coding hours)
Re-worked LOC (source lines of code, as a percentage of the total delivered LOC)
Re-worked software components (as a percentage of the total delivered components)
7. How to measures delivered defect quantities for the Product?
Normalized per function point (or per LOC)
At product delivery (first 3 months or first year of operation)
Ongoing (per year of operation)
By level of severity
By category or cause, e.g.: requirements defect, design defect, code defect, documentation/on-line help defect, defect introduced by fixes, etc.
8. How to measures Product volatility?
Ratio of maintenance fixes (to repair the system and bring it into compliance with specifications), vs. enhancement requests (requests by users to enhance or change functionality)
9. How to measures Defect removal efficiency for the Product?
Number of post-release defects (found by clients in field operation), categorized by level of severity
Ratio of defects found internally prior to release (via inspections and testing), as a percentage of all defects
All defects include defects found internally plus externally (by customers) in the first year after product delivery
10. How to measures Test coverage for the Product?
Breadth of functional coverage
Percentage of paths, branches or conditions that were actually tested
Percentage by criticality level: perceived level of risk of paths
The ratio of the number of detected faults to the number of predicted faults.
11. How to measures Costs of quality activities for the Product?
Costs of reviews, inspections and preventive measures
Costs of test planning and preparation
Costs of test execution, defect tracking, version and change control
Costs of diagnostics, debugging and fixing
Costs of tools and tool support
Costs of test case library maintenance
Costs of testing & QA education associated with the product
Costs of monitoring and oversight by the QA organization (if separate from the development and test organizations)
12. How to measures Reliability for the Product?
Availability (percentage of time a system is available, versus the time the system is needed to be available)
Mean time between failure (MTBF)
Mean time to repair (MTTR)
Reliability ratio (MTBF / MTTR)
Number of product recalls or fix releases
Number of production re-runs as a ratio of production runs
13. How to measures customer satisfaction for the Product?
(Quality ultimately is measured in terms of customer satisfaction.)
Surveyed before product delivery and after product delivery (and on-going on a periodic basis, using standard questionnaires)
Number of system enhancement requests per year
Number of maintenance fix requests per year
User friendliness: call volume to customer service hotline
User friendliness: training time per new user
Number of product recalls or fix releases (software vendors)
Number of production re-runs (in-house information systems groups)
14. How to measures responsiveness (turnaround time) to users for the Product? Turnaround time for defect fixes, by level of severity
Time for minor vs. major enhancements; actual vs. planned elapsed time
15. How to measures Defect ratios for the Product?
Defects found after product delivery per function point
Defects found after product delivery per LOC
Pre-delivery defects: annual post-delivery defects
Defects per function point of the system modifications
16. How to measures Complexity of delivered product?
McCabe's cyclomatic complexity counts across the system
Halstead’s measure
Card's design complexity measures
Predicted defects and maintenance costs, based on complexity measures
Quality Measures Multiple Choice Questions and Answers PDF Experienced Freshers
1. How to measures customer satisfaction for the Product?
(Quality ultimately is measured in terms of customer satisfaction.)
Surveyed before product delivery and after product delivery (and on-going on a periodic basis, using standard questionnaires)
Number of system enhancement requests per year
Number of maintenance fix requests per year
User friendliness: call volume to customer service hotline
User friendliness: training time per new user
Number of product recalls or fix releases (software vendors)
Number of production re-runs (in-house information systems groups)
2. How to measures responsiveness (turnaround time) to users for the Product? Turnaround time for defect fixes, by level of severity
Time for minor vs. major enhancements; actual vs. planned elapsed time
3. How to measures Defect ratios for the Product?
Defects found after product delivery per function point
Defects found after product delivery per LOC
Pre-delivery defects: annual post-delivery defects
Defects per function point of the system modifications
4. How to measures Complexity of delivered product?
McCabe's cyclomatic complexity counts across the system
Halstead’s measure
Card's design complexity measures
Predicted defects and maintenance costs, based on complexity measures
5. How to measures Cost of defects for the Product?
Business losses per defect that occurs during operation
Business interruption costs; costs of work-arounds
Lost sales and lost goodwill
Litigation costs resulting from defects
Annual maintenance cost (per function point)
Annual operating cost (per function point)
Measurable damage to your boss's career
6. How to measures Re-work for the Product?
Re-work effort (hours, as a percentage of the original coding hours)
Re-worked LOC (source lines of code, as a percentage of the total delivered LOC)
Re-worked software components (as a percentage of the total delivered components)
7. How to measures delivered defect quantities for the Product?
Normalized per function point (or per LOC)
At product delivery (first 3 months or first year of operation)
Ongoing (per year of operation)
By level of severity
By category or cause, e.g.: requirements defect, design defect, code defect, documentation/on-line help defect, defect introduced by fixes, etc.
8. How to measures Product volatility?
Ratio of maintenance fixes (to repair the system and bring it into compliance with specifications), vs. enhancement requests (requests by users to enhance or change functionality)
9. How to measures Defect removal efficiency for the Product?
Number of post-release defects (found by clients in field operation), categorized by level of severity
Ratio of defects found internally prior to release (via inspections and testing), as a percentage of all defects
All defects include defects found internally plus externally (by customers) in the first year after product delivery
10. How to measures Test coverage for the Product?
Breadth of functional coverage
Percentage of paths, branches or conditions that were actually tested
Percentage by criticality level: perceived level of risk of paths
The ratio of the number of detected faults to the number of predicted faults.
11. How to measures Costs of quality activities for the Product?
Costs of reviews, inspections and preventive measures
Costs of test planning and preparation
Costs of test execution, defect tracking, version and change control
Costs of diagnostics, debugging and fixing
Costs of tools and tool support
Costs of test case library maintenance
Costs of testing & QA education associated with the product
Costs of monitoring and oversight by the QA organization (if separate from the development and test organizations)
12. How to measures Reliability for the Product?
Availability (percentage of time a system is available, versus the time the system is needed to be available)
Mean time between failure (MTBF)
Mean time to repair (MTTR)
Reliability ratio (MTBF / MTTR)
Number of product recalls or fix releases
Number of production re-runs as a ratio of production runs
13. How to measures customer satisfaction for the Product?
(Quality ultimately is measured in terms of customer satisfaction.)
Surveyed before product delivery and after product delivery (and on-going on a periodic basis, using standard questionnaires)
Number of system enhancement requests per year
Number of maintenance fix requests per year
User friendliness: call volume to customer service hotline
User friendliness: training time per new user
Number of product recalls or fix releases (software vendors)
Number of production re-runs (in-house information systems groups)
14. How to measures responsiveness (turnaround time) to users for the Product? Turnaround time for defect fixes, by level of severity
Time for minor vs. major enhancements; actual vs. planned elapsed time
15. How to measures Defect ratios for the Product?
Defects found after product delivery per function point
Defects found after product delivery per LOC
Pre-delivery defects: annual post-delivery defects
Defects per function point of the system modifications
16. How to measures Complexity of delivered product?
McCabe's cyclomatic complexity counts across the system
Halstead’s measure
Card's design complexity measures
Predicted defects and maintenance costs, based on complexity measures
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